Support

For support, please email:

support@highranx.com

When contacting support, please include as much detail as possible so we can help you faster.

Helpful information may include:

• Your name
• Business name
• Email address connected to your HighRanx account
• Phone number
• Product or service you need help with
• A description of the issue
• Screenshots, if available
• The page link, QR code, NFC tap, or review flow involved
• The device and browser being used
• Any error messages you are seeing

HighRanx support hours are:

Monday through Friday

9:00 AM to 5:00 PM Eastern Time

Support is generally not available on weekends or major holidays.

Most support requests are answered within 1 to 2 business days.

Response times may vary depending on request volume, the complexity of the issue, third-party platform delays, account access needs, or the type of service involved.

HighRanx will make reasonable efforts to respond as quickly as possible, but we do not guarantee immediate or same-day support.

HighRanx support may assist with issues related to:

• Smart Plax™ setup
• Smart Tap Card™ setup
• QR code issues
• NFC tap issues
• Review routing pages
• Review button links
• Private feedback flow
• Review capture system settings
• Basic troubleshooting
• Billing questions
• Subscription questions
• Cancellation requests
• Onboarding help
• Account updates
• Website service questions
• AI tool questions
• Automation service questions
• Reputation tool questions
• Service-related technical issues

Before submitting a support request, please try the following basic troubleshooting steps when applicable:

• Refresh the page
• Check your internet connection
• Try scanning the QR code again
• Try tapping the NFC tag again
• Try a different phone or device
• Try a different browser
• Make sure your phone camera is allowed to scan QR codes
• Make sure NFC is enabled on your device if using tap functionality
• Clear your browser cache
• Confirm the business review link is still active
• Take a screenshot of any issue or error message

These steps often help us identify whether the issue is with the HighRanx system, the device, the browser, the internet connection, or a third-party platform.

Some HighRanx services connect to or link to third-party platforms such as Google, Facebook, Yelp, Stripe, website hosting tools, email tools, analytics tools, AI tools, reputation platforms, and other business software.

HighRanx does not own or control these third-party platforms.

HighRanx support cannot guarantee resolution for issues caused by third-party platforms, including:

• Google Business Profile problems
• Facebook page problems
• Yelp listing problems
• Review removals
• Review filtering
• Account suspensions
• Account freezes
• Platform outages
• Platform policy changes
• Payment processor restrictions
• Email delivery issues
• Browser or device limitations
• Third-party software outages
• Changes to platform links, rules, or functionality

If an issue is caused by a third-party platform, HighRanx may provide general guidance when possible, but the final resolution may need to come from that platform directly.

For billing, subscription, or cancellation requests, email:

support@highranx.com

Please include your business name and the email address connected to your account.

Unless otherwise agreed in writing, subscription cancellations take effect at the end of the current paid billing cycle.

Setup fees are non-refundable once work has begun. Subscription payments are non-refundable, and HighRanx does not provide prorated refunds for the current billing period unless required by law or otherwise agreed in writing.

If a subscription is canceled, unpaid, expired, suspended, or terminated, HighRanx may deactivate digital services connected to the account, including review routing pages, Smart Plax™ links, Smart Tap Card™ links, QR code destinations, NFC destinations, analytics, dashboards, automations, forms, software access, AI tools, reputation tools, and related services.

Physical Smart Plax™ or Smart Tap Card™ products that are purchased and paid in full belong to the client. However, the HighRanx-powered digital services connected to those products may no longer remain active after the subscription ends.

HighRanx may provide onboarding support to help customers submit required business information, review links, logos, contact details, billing details, and service preferences.

Customers are responsible for providing accurate information during onboarding.

Delays in submitting onboarding information may delay setup, launch, printing, configuration, or service activation.

If HighRanx provides website services, review pages, landing pages, automation services, AI tools, or related digital services, customers may request reasonable updates through support.

Some updates may be included in your active service plan. Other updates, custom changes, redesigns, advanced integrations, new pages, emergency work, or out-of-scope requests may require an additional fee.

HighRanx will let you know when a requested change may require additional cost or approval.

HighRanx does not provide emergency support.

HighRanx services are business growth and automation tools. They are not emergency systems, safety systems, legal compliance systems, medical systems, financial emergency systems, or mission-critical infrastructure.

Urgent issues involving your business, customers, employees, legal obligations, platform accounts, payments, or operations should be handled directly by your business and, when appropriate, by the relevant third-party platform, professional advisor, or service provider.

To receive effective support, customers are responsible for:

• Providing accurate information
• Keeping billing information current
• Responding to support questions
• Providing access when needed
• Approving work when required
• Maintaining ownership of business accounts
• Following third-party platform policies
• Keeping passwords and account access secure
• Reviewing content before it is published or used
• Managing their own customers and business operations

HighRanx is not responsible for delays caused by missing information, incorrect information, lack of access, customer non-response, third-party platform issues, or client-side technical problems.

HighRanx works to provide reliable support and service, but no website, software tool, review platform, QR code system, NFC system, payment processor, email tool, AI tool, or automation service is perfect.

HighRanx does not guarantee that every issue can be resolved, especially when the issue involves a third-party platform, customer device, customer internet connection, browser setting, account suspension, platform restriction, or policy decision outside of HighRanx's control.

For support, billing questions, onboarding help, cancellation requests, or service questions, contact:

support@highranx.com

HighRanx
1981 Keith St. #2324
Cleveland, TN 37320