Refund Policy

Unless otherwise agreed in writing, HighRanx does not provide refunds for completed work, active subscriptions, setup fees once work has begun, customized products, configured services, digital services, or services already delivered.

HighRanx products and services often involve custom setup, design, configuration, review link setup, QR code setup, NFC setup, onboarding, software configuration, page creation, account setup, and other work that begins shortly after purchase.

Because of this, many HighRanx purchases are non-refundable once work has started.

Setup fees are non-refundable once work has begun.

Setup work may include, but is not limited to:

• Planning
• Design
• Customer onboarding
• Account setup
• Review link setup
• QR code setup
• NFC configuration
• Smart Plax™ configuration
• Smart Tap Card™ configuration
• Landing page setup
• Review routing setup
• Website setup
• Software setup
• Automation setup
• AI tool setup
• Support communication
• Research or preparation work
• Any other service-related setup work

If work has not started, HighRanx may review refund requests on a case-by-case basis, but refunds are not guaranteed unless required by law.

Smart Plax™ and Smart Tap Card™ products may be customized, configured, printed, ordered, programmed, or connected to HighRanx digital services.

Smart Plax™ and Smart Tap Card™ orders are non-refundable once design, setup, configuration, printing, production, ordering, or programming begins.

This includes, but is not limited to:

• Custom designs
• Custom business information
• Custom QR codes
• NFC programming
• Review link configuration
• Business-specific routing pages
• Printed or ordered products
• Products prepared for delivery
• Products already shipped or delivered

Once a Smart Plax™ or Smart Tap Card™ product has been purchased and paid in full, the physical item belongs to the client. However, the HighRanx-powered digital services connected to that item require an active subscription unless otherwise agreed in writing.

HighRanx subscriptions are billed according to the plan selected by the customer.

Unless otherwise agreed in writing:

• Subscription payments are non-refundable.
• HighRanx does not provide prorated refunds.
• Canceling a subscription stops future billing after the current billing cycle ends.
• Service remains active until the end of the current paid billing cycle unless the account is suspended for non-payment, misuse, policy violations, or another issue covered by HighRanx's Terms of Service.

If you cancel in the middle of a billing cycle, you will not receive a refund or credit for the unused portion of that billing cycle.

To request cancellation, email:

support@highranx.com

Please include your business name and the email address connected to your HighRanx account.

Unless otherwise agreed in writing, cancellations take effect at the end of the current paid billing cycle.

HighRanx may require reasonable time to process cancellation requests. Submitting a cancellation request does not automatically refund previous payments.

If your subscription is canceled, expired, unpaid, suspended, or terminated, HighRanx may deactivate, pause, redirect, remove, or disable digital services connected to your account.

This may include, but is not limited to:

• Review routing pages
• Smart Plax™ links
• Smart Tap Card™ links
• QR code destinations
• NFC destinations
• Private feedback forms
• Analytics
• Dashboards
• Automations
• AI tools
• Reputation tools
• Website tools
• Software access
• Forms
• Related HighRanx-powered digital services

After cancellation, the physical Smart Plax™ or Smart Tap Card™ may still belong to you if paid in full, but the connected HighRanx digital functionality may no longer remain active.

Website services, page builds, edits, design work, consulting, automation setup, AI tool setup, content creation, software configuration, and other custom work are non-refundable once work has begun.

HighRanx does not guarantee specific website traffic, leads, sales, rankings, revenue, reviews, customer actions, or business outcomes.

Refunds are not provided simply because a customer did not achieve a desired business result.

HighRanx is not responsible for actions taken by third-party platforms such as Google, Facebook, Yelp, Stripe, hosting providers, email providers, AI tools, reputation platforms, or other third-party services.

Refunds are not provided for issues caused by third-party platforms, including but not limited to:

• Review removal
• Review filtering
• Account suspension
• Account freeze
• Business profile changes
• Ranking changes
• Platform outages
• Policy changes
• Payment processor restrictions
• Email delivery issues
• API changes
• Software outages
• Loss of access to a third-party account
• Any other issue outside of HighRanx's direct control

Any dispute with a third-party platform must be handled directly with that platform.

If physical products are shipped, delivery times may vary based on production schedules, shipping carriers, supplier delays, address accuracy, weather, holidays, or other factors outside of HighRanx's control.

HighRanx is not responsible for delays caused by incorrect shipping information provided by the customer.

If a product arrives damaged or defective, contact HighRanx at support@highranx.com within 7 days of delivery with photos and a description of the issue. HighRanx may, at its discretion, repair, replace, or otherwise address the issue.

Damage caused by misuse, improper handling, unauthorized changes, customer error, or normal wear and tear is not eligible for refund.

If you have a billing issue, contact HighRanx first at:

support@highranx.com

We will make reasonable efforts to review and resolve billing concerns.

Filing a chargeback or payment dispute without first contacting HighRanx may result in suspension or termination of services.

HighRanx reserves the right to provide documentation to payment processors, banks, or card networks showing the services purchased, work performed, customer agreement, communications, product delivery, subscription status, and applicable policies.

HighRanx may choose to issue a refund, credit, replacement, discount, or other accommodation in special situations.

Doing so does not create a promise, obligation, or precedent for future refunds.

Any refund or credit decision is at HighRanx's discretion unless otherwise required by law.

Refund, cancellation, billing, or product issue questions can be sent to:

support@highranx.com

HighRanx
1981 Keith St. #2324
Cleveland, TN 37320