Frequently Asked Questions

We schedule a short kickoff call to get to know your business and goals, and we'll send you a link to your Launch Portal, our onboarding hub where you can start handing off everything we need right away. From there, we get to work building your site and setting up your systems.

The Launch Portal is HighRanx's onboarding software, used for every client to streamline getting started. It's where you provide your branding, business details, and preferences, and it stores everything in one place so you can go back in and make changes anytime. It's our fastest way to communicate and keep your project moving.

Most websites are ready in 2-3 weeks depending on scope. Command Center and AI Voice can often be activated faster since they don't require content creation the way a website does.

Yes. Inside your Launch Portal, you'll let us know your brand colors, logo, business hours, and other key details. Everything is uploaded and entered right there, which keeps the process organized and moving quickly.

Early clients lock in a lower monthly rate that stays the same as long as they remain a customer, even as regular pricing increases over time.

There's no long-term contract. You're free to cancel anytime.

Yes. There's no contract locking you in, so you can cancel whenever you need to.

HighRanx retains ownership of the website code as part of your plan, which allows us to build, host, and maintain it efficiently on your behalf. If you'd ever like to take over hosting and maintenance yourself, the code can be transferred to you for a one-time fee.

Yes, hosting, SSL, security, backups, and routine updates are included as part of your plan, not a separate line item you have to manage yourself.

Yes. Ongoing edits and support are built into every plan, so your site can keep evolving as your business does.

Jobs, calendar, customers, tasks, payments, expenses, catalog, and reports, all in one place, plus Ask AI for instant answers about your business.

For most businesses, yes. It's built to replace scattered spreadsheets, separate invoicing apps, and disconnected calendars with one connected system.

It's built to be simple enough to use without formal training, and we're here to walk you through it if you want a hand getting started.

AI Voice answers your business calls 24/7, captures leads, and books appointments, even after hours, so you never miss an opportunity because you couldn't pick up.

You can reach us directly through your Launch Portal, by emailing our support team, or by calling us, whatever's fastest for you. You'll have a direct line to real support, not a ticket queue that disappears into a black hole.

Most requests are handled within 24 to 48 hours, depending on current workload.