Privacy Policy

HighRanx may collect information that you provide directly to us, information collected automatically through our website and tools, and information processed through third-party services we use to operate our business.

This may include:

• Name
• Business name
• Email address
• Phone number
• Mailing address
• Billing information
• Website URL
• Google Business Profile link
• Facebook page link
• Review platform links
• Business logo
• Business photos
• Business service information
• Onboarding information
• Support request details
• Customer feedback settings
• Review routing settings
• Subscription and billing details
• Messages you send through forms or email
• Other information you choose to provide

When you submit a contact form, onboarding form, support form, or similar request, HighRanx may collect the information you enter.

We may use this information to:

• Respond to your request
• Set up your account or service
• Create Smart Plax™ or Smart Tap Card™ systems
• Configure review links and routing pages
• Provide customer support
• Send onboarding instructions
• Send service updates
• Send invoices or billing information
• Improve our products and services
• Follow up about HighRanx products or services

You are responsible for making sure the information you submit is accurate and that you have the right to provide it to HighRanx.

HighRanx products may include QR codes, NFC taps, review routing pages, star selection flows, feedback forms, review buttons, analytics, and related digital tools.

To operate these services, HighRanx may process certain activity and routing data, including:

• Page visits
• QR code scans
• NFC tap activity
• Star selections
• Review button clicks
• Review platform link clicks
• Private feedback submissions
• Routing settings
• Client settings
• Device or browser information
• Date and time of activity
• General analytics data
• Delivery or processing logs
• System performance data

This data helps HighRanx operate the review flow, route users to the correct destination, troubleshoot issues, improve service quality, and provide reporting or support when needed.

HighRanx does not control whether a customer chooses to leave a public review. HighRanx also does not control whether Google, Facebook, Yelp, or any other third-party platform accepts, rejects, filters, hides, removes, or displays a review.

Some HighRanx review systems may allow a business's customer to submit private feedback instead of being sent directly to a public review platform.

Private feedback may include information such as:

• Star rating
• Customer message
• Customer name
• Customer email
• Customer phone number
• Business location
• Service experience details
• Other information submitted by the customer

Private feedback is intended for the business owner, manager, or authorized business representative. The business using the HighRanx system is responsible for reviewing, responding to, storing, deleting, or otherwise handling customer feedback they receive.

HighRanx may process private feedback as needed to operate the service, deliver the feedback to the client, maintain system functionality, troubleshoot issues, and keep delivery or processing records.

HighRanx does not publicly display private feedback unless specifically configured or agreed in writing.

If you are a HighRanx client, you are responsible for how you use, store, respond to, and manage customer information or feedback received through your HighRanx system.

You are responsible for complying with any laws, regulations, platform policies, and privacy obligations that apply to your business, customers, industry, and location.

You agree not to use HighRanx systems to collect, request, or process sensitive information unless you are legally allowed to do so and have the proper permissions and safeguards in place.

HighRanx may use third-party payment processors, including Stripe, to process payments, subscriptions, setup fees, add-ons, invoices, and other charges.

HighRanx does not store full credit card numbers on our own servers. Payment information is processed by our payment processor according to their own terms and privacy policies.

HighRanx may receive limited billing information, such as your name, email address, billing address, payment status, transaction details, subscription status, invoice history, and the last few digits of your payment method.

HighRanx may use cookies, pixels, analytics tools, tracking technologies, or similar tools to understand how people use our website and services.

This may include information such as:

• Pages visited
• Buttons clicked
• Forms started or submitted
• Device type
• Browser type
• Approximate location
• Traffic source
• Time spent on pages
• QR code scans
• NFC tap activity
• Review link clicks
• Conversion activity
• General website performance data

We may use this information to improve the website, measure marketing performance, troubleshoot issues, improve user experience, and understand which HighRanx services people are interested in.

You may be able to control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

If you submit a form, request information, purchase from HighRanx, subscribe to a service, or communicate with us, we may contact you by email, phone, text message, or other reasonable methods.

We may send:

• Support messages
• Onboarding messages
• Billing notices
• Service updates
• Account-related messages
• Product updates
• Follow-up messages
• Marketing messages
• Promotional offers
• Educational content
• Important policy updates

You may unsubscribe from marketing emails when an unsubscribe option is provided. Even if you unsubscribe from marketing emails, HighRanx may still send important service, billing, account, legal, or support-related messages.

HighRanx may use third-party software, hosting providers, email tools, analytics tools, payment processors, AI tools, automation platforms, reputation platforms, CRM tools, form tools, website platforms, and other vendors to operate our business and provide services.

These providers may process information on our behalf or through their own systems.

Third-party services may include, but are not limited to:

• Website hosting providers
• Domain providers
• Email providers
• Form tools
• Payment processors such as Stripe
• Analytics tools
• AI software tools
• Automation platforms
• Reputation management tools
• CRM platforms
• Review-related tools
• Design and development tools
• Customer support tools

HighRanx is not responsible for the privacy practices, security practices, outages, policy changes, or actions of third-party platforms. Their use of information is governed by their own terms and privacy policies.

HighRanx may use AI tools or automated systems to help provide services, create content, analyze data, summarize information, respond to requests, generate reports, support automation workflows, or improve business processes.

AI tools may process information you provide to HighRanx or information related to your HighRanx service.

HighRanx does not guarantee that AI-generated content, summaries, responses, recommendations, or analysis will be perfect, complete, or error-free. Clients are responsible for reviewing and approving AI-generated or automated outputs before relying on them or using them publicly.

HighRanx may use collected information to:

• Provide products and services
• Create and manage accounts
• Process payments
• Set up Smart Plax™ and Smart Tap Card™ systems
• Configure review capture systems
• Build or maintain websites
• Provide support
• Respond to messages
• Deliver onboarding assistance
• Send service updates
• Improve user experience
• Analyze website and service performance
• Troubleshoot technical issues
• Monitor security
• Prevent fraud or misuse
• Improve marketing
• Comply with legal obligations
• Protect HighRanx, our clients, and our services

HighRanx does not sell personal information.

We may share information when reasonably necessary to operate our business or provide services, including with:

• Payment processors
• Hosting providers
• Email providers
• Analytics providers
• Form tools
• Automation platforms
• AI tools
• Reputation platforms
• CRM tools
• Contractors or service providers helping HighRanx deliver services
• Legal, tax, accounting, or professional advisors
• Government or legal authorities when required by law
• Third parties involved in a business transfer, merger, sale, or restructuring

We may also share information with the business client connected to a specific Smart Plax™, Smart Tap Card™, review flow, feedback form, or onboarding setup.

If a business uses HighRanx tools to collect customer feedback, review-related activity, or form submissions, that business may receive or access information submitted through its HighRanx system.

HighRanx clients are responsible for how they handle information they receive from their own customers.

HighRanx is not responsible for how a client responds to, stores, shares, deletes, or uses customer information after it is delivered to or accessed by that client.

HighRanx uses reasonable administrative, technical, and organizational measures to help protect information.

However, no website, software platform, email system, payment system, or internet-based service is completely secure.

HighRanx cannot guarantee that information will always be free from unauthorized access, loss, misuse, or disclosure.

You are responsible for keeping your own account credentials, business accounts, passwords, and connected platform access secure.

HighRanx may keep information for as long as reasonably necessary to provide services, operate our business, comply with legal obligations, resolve disputes, enforce agreements, maintain records, prevent fraud, and improve our products and services.

We may retain certain billing, support, transaction, system, analytics, and service records even after a subscription ends, unless deletion is required by law or otherwise agreed in writing.

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or limitations on the use of certain personal information.

To make a privacy request, contact us at:

support@highranx.com

We may need to verify your identity before responding to certain requests. Some information may need to be retained for billing, legal, security, fraud prevention, or legitimate business reasons.

HighRanx products and services are intended for businesses and are not directed to children under 13.

HighRanx does not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13 without proper consent, we will take reasonable steps to delete it.

HighRanx may serve clients in multiple states. Privacy laws may vary depending on your location, your customers' location, your industry, and how you use HighRanx services.

You are responsible for understanding and complying with privacy laws that apply to your business and customers.

If you are subject to specific privacy laws, industry rules, or data handling requirements, you should notify HighRanx before using our services so we can determine whether our services are appropriate for your needs.

HighRanx.com and HighRanx services may include links to third-party websites or platforms, including review platforms, payment pages, social media pages, business profiles, software tools, and other websites.

HighRanx is not responsible for the privacy practices, content, security, policies, or actions of third-party websites or platforms.

You should review the privacy policies of any third-party websites or platforms you use.

HighRanx may help businesses connect customers to review platforms such as Google, Facebook, Yelp, or other third-party platforms.

HighRanx does not control those platforms and does not control how they collect, use, display, filter, remove, or process review-related information.

Any information submitted directly to Google, Facebook, Yelp, or another third-party platform is governed by that platform's own terms and privacy policy.

HighRanx may update this Privacy Policy from time to time.

When we update this policy, we will revise the "Last Updated" date at the top of this page.

Your continued use of HighRanx.com or HighRanx services after updates are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy or how HighRanx handles information, contact us at:

support@highranx.com

HighRanx
1981 Keith St. #2324
Cleveland, TN 37320